Refund & Billing Policy

Effective Date: July 22, 2026

This Refund & Billing Policy explains how payments, cancellations, billing issues, and refund requests are handled by BrokenArrow.app.

1. Free Listings

Standard listings are currently available at no charge during our launch period. Because no payment is required for free listings, no refund applies.

BrokenArrow.app may change, limit, or discontinue free listing promotions in the future. Any pricing changes will be displayed before a user completes a purchase.

2. Paid Services

BrokenArrow.app may offer paid services, including:

• Featured listings
• Premium business directory listings
• Listing upgrades
• Advertising placements
• Promoted local deals
• Subscription plans
• Other promotional services

The price, duration, benefits, and billing terms for each paid service will be displayed before purchase.

3. Refund Eligibility

Refund requests may be considered on a case-by-case basis for circumstances such as:

• A duplicate charge caused by a billing error
• An incorrect amount charged by BrokenArrow.app
• A verified unauthorized transaction
• A technical issue that prevents a purchased service from being activated or delivered
• A service that BrokenArrow.app is unable to provide

Refund requests should generally be submitted within 14 days of the original transaction.

Submitting a request does not guarantee that a refund will be approved.

4. Non-Refundable Services

Unless otherwise required by law, refunds are generally not available for:

• Featured listings that have already been published
• Premium directory listings that have already been activated
• Advertising campaigns that have already begun
• Promotional services that have already been delivered
• Subscription periods that have already started
• Unused time remaining on an active listing or subscription
• Listings or accounts removed for violating our Terms & Conditions
• A user's change of mind after a paid service has been activated
• Transactions completed directly between buyers and sellers

5. Listing Removal

Removing, deleting, selling, completing, or deactivating a listing before the end of its paid promotional period does not automatically qualify the user for a refund.

Users are responsible for reviewing listing details before purchasing an upgrade or promotional service.

6. Subscription Renewals and Cancellations

If recurring subscriptions are offered, the renewal frequency and price will be disclosed before purchase.

Users may cancel future renewals through their account settings, when available, or by contacting BrokenArrow.app support.

Cancellation prevents future billing but does not automatically provide a refund for the current or previous billing period.

Access to subscription features may continue through the end of the already-paid billing period.

7. Advertising and Promotional Campaigns

Advertising and promotional purchases may involve reserved space, scheduled publication dates, design work, campaign preparation, or services performed before an advertisement becomes publicly visible.

Once preparation or delivery of an advertising service has begun, the payment may be partially or fully non-refundable.

Specific campaign terms may be provided separately and will control if they conflict with this general policy.

8. Buyer and Seller Transactions

BrokenArrow.app provides a platform that allows users to connect. We do not normally process, control, or guarantee private transactions between buyers, sellers, landlords, tenants, employers, applicants, contractors, businesses, or other users.

BrokenArrow.app is not responsible for refunding payments made directly from one user to another.

Disputes involving private transactions must be resolved between the parties involved or through the applicable payment provider, financial institution, law enforcement agency, or legal process.

9. Chargebacks and Payment Disputes

Before submitting a chargeback or payment dispute, users are encouraged to contact BrokenArrow.app so we have an opportunity to investigate and resolve the issue.

Fraudulent chargebacks, false claims, or abuse of payment dispute procedures may result in account suspension or termination.

10. Payment Processing

Payments may be processed through third-party payment providers. BrokenArrow.app may not directly receive or store complete payment card information.

Payment transactions may also be subject to the terms, privacy policies, security procedures, and dispute processes of the applicable payment provider.

11. Processing Approved Refunds

Approved refunds will generally be returned to the original payment method.

Processing times may vary depending on the payment provider, bank, card issuer, or financial institution. BrokenArrow.app does not control how quickly an approved refund appears in a user's account.

12. How to Request a Refund

To request a refund or report a billing problem, contact us and include:

• Your full name
• The email address associated with your account
• The transaction or order number, if available
• The listing or service involved
• The transaction date and amount
• A clear explanation of the issue
• Supporting screenshots or documentation, when relevant

Email: admin@brokenarrow.app

13. Policy Changes

BrokenArrow.app may update this Refund & Billing Policy as the platform grows, payment systems change, or new products and services are introduced.

Changes become effective when the updated policy is posted on this page. Continued use of paid services after an update constitutes acceptance of the revised policy.

14. Contact Us

Questions regarding billing, cancellations, charges, or refunds may be sent to:

BrokenArrow.app
410 East Fort Worth Street
Broken Arrow, Oklahoma 74012

Email: admin@brokenarrow.app

BrokenArrow.app
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